Descrizione
The papers in this volume, which present work from an interuniversity research project into the pragmatics of public service encounters, attempt an applied linguistic investigation of the verbal and non-verbal strategies of interaction employed by assistants and customers in negotiating the provision of goods, information and advice and their identities as friendly individuals and as competent incumbents of their roles. Drawing on a range of theoretical perspectives from conversational analysis to textlinguistics to analyse a corpus of recordings in English and Italian bookshops, they point towards criteria for second language pedagogy which, rather than treating spoken interaction as a recital of routine scripts and formulae in standardised settings, focus on the creative interpretation and progressive joint negotiation of convention by partecipants.
Recensioni
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